Remote Opportunity

About Idealist

Idealist supports individuals and organizations that want to make a difference, bringing them together at Idealist.org. Here, organizations from all over the world can post their jobs, internships, and volunteer opportunities, and individuals can find new ways to get involved in mission-driven work. In addition, Idealist.org encourages local connections between people who are inspired to take action in their communities. The Idealist ecosystem brings together tens of thousands of organizations and millions of people each year.

About the Community Support Team

The Community Support Team provides technical support and training to our community of 120,000+ organizations and hundreds of thousands of individuals. The team also approves new organization applications and reviews select organization-generated content. Additionally, we advocate for new features and report issues based on user feedback, and strive to ensure that our community is happy with their experience by offering best-in-class, continuously improving support.

Community Support Associate

We're hiring a Community Support Associate who will support the organizations and individuals that use Idealist.org by providing customer and technical support while managing online content posted by our site’s users.

This position calls for empathy, an understanding of how people use (and how they have trouble using) websites, and a commitment to providing a great experience to users whenever they are in contact with us.

As a Community Support Associate, you'll be responsible for:

• Responding compassionately and effectively to a high daily volume of phone and email inquiries from organizations and individuals who need help using our site
• Reviewing and approving new organization applications from  nonprofits, government agencies, and social enterprises
• Ensuring that Idealist is a safe and productive place for users by reviewing posted content to make sure it adheres to our policies
• Maintaining user-facing and internal help pages
• Keeping an eye out for and reporting on potential bugs, site issues, and user experience improvements
• Providing support for other programs and projects as needed

Our ideal candidate will have the following qualifications:

• 1-3 years experience supporting clients or customers in a patient, friendly, and effective manner either in-person or via phone/email using Salesforce, Desk, Zendesk, or other helpdesk software
• Great written and oral communication skills, with an ability to provide clear instructions about complex processes and systems in a digestible and actionable manner
• Ability to stay focused and detail-oriented while doing routine tasks
• Comfortable working independently and in a team

Your application will be even stronger if you:

• Have experience in, and an understanding of, the nonprofit sector

Note: While strong technical expertise is a plus, this is not an IT, hardware support, or engineering position.

 

Details at a Glance

TIME COMMITMENT

Full Time Schedule

START DATE

April 3, 2023

APPLICATION DEADLINE

February 14, 2023

EXPERIENCE LEVEL

Entry level

COMPENSATION

USD $26.44 - USD $28.45 / hour

 

Benefits

Salary and benefits

This is a full-time, 40 hour, Monday through Friday position. Position may work remotely from any US location (physical address required), use our NYC office as a base, or some combination of the two. Regardless of usual work location, in-person attendance at all-staff or team events either at our NYC office or at an offsite location is required 2-4 times per year.

Salary: $26.44/hr - $28.45/hr, non-exempt (approx $55k-60k/year)

Idealist takes benefits very seriously:

• 20+ vacation days
• 10 holidays and 1 optional holiday
• 2 months of sabbatical leave after 7 years of service
• Time off to volunteer
• Paid sick time
• 401(k) plan with up to 6% match
• Comprehensive health insurance coverage
• Up to $1,000 in learning and wellness reimbursements
• Weekly in-office catered lunch + monthly tea gatherings 
• And more!

Level of Language Proficiency

Fluent in reading and writing English.

Location

HYBRID

Work may be performed anywhere in United States