When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type: Regular

Scheduled Hours: 40

Work Shift: Day (United States of America)LIFELINE PROGRAM OPERATIONS COORDINATOR

Job Summary:

Seeking a candidate with excellent interpersonal and customer service skills to oversee the day to day operations of the personal emergency response and medication dispensing services.

Primary Responsibilities:

• Coordinates service calls and installations of services with all appropriate parties.
• Communicates effectively in a professional and courteous telephone manner and is responsive to all callers.
• Reviews and processes daily incident reports from the Lifeline System Response Center to assure all appropriate interventions for clients in need have been completed.
• Enters appropriate data in the Lifeline System platform.
• May manage registration and billing for assigned payor group(s).
• Along with the Program Manager, participates in recruitment of Lifeline Program staff, interviewing candidates and also training those hired.
• May conduct home service calls as needed and appropriate.

Required Qualifications:

• Excellent interpersonal skills and commitment to superior customer service & teamwork.
• A Bachelor’s degree preferred; relevant work experience most important.
• Ability to attend to detail and follow through.
• Current driver’s license.

FLSA Status: Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled